The company is committed to establishing and sustaining a quality assurance system leading towards the creation of a company-wide quality culture, positive customer relations and a high degree of customer service excellence in the industry. The company will establish a quality management function, which will formally review the company practices on a monthly basis. Formal reviews will be conducted through official meetings with the company's internal staff and primary customers to assess compliance with quality requirements.
The proceedings of these meetings will be formally documented and distributed to all stakeholders. Action plans stemming from these meetings will be recorded and reviewed to asses implementation progress. All company staff will be trained in the Quality System of the company.
The company will formally conduct self-assessments with quality requirements on a three-monthly basis. Self-assessments, findings and the action plans stemming from these will be recorded and documented. Customers - assessments will be conducted on a three-monthly basis. Assessment findings and the action plans stemming from these will be recorded and documented. Official reviews on action plans will be conducted on a monthly basis. Progress will be mentioned and officially recorded through the Company Monthly Management Information System reviews.
The following information will be officially recorded:
The quality objectives.
The degree of achievement of quality objectives.
The level of customer satisfaction and dissatisfaction with the services.
The results of the self-assessment and customer-assessment reviews.
Analysis of reviews to identify quality trends.
Corrective actions and its effectiveness.
Skills and Training of personnel.